The things people ask before they try it.
If your question isn't here, email us. We'll answer it — and probably add it to this page.
Q.01I've never used Claude before. Is that going to be a problem?
No. Most people who use Lanlan haven't either. Claude is an AI you talk to — like ChatGPT, from a company called Anthropic. We have a step-by-step setup page and a 2-minute video. If you get stuck, email us and a real person walks you through it.
Q.02Do I need to know anything about websites or design or branding?
No. You don't need colors picked out. You don't need a logo. Tell us what you do and we'll make something that fits. If you want a longer conversation about your business — who you serve, what makes you different — that's the in-depth way. About 30 minutes with our Design Team. Also free.
Q.03What is a custom domain and do I have to pay for one?
A website needs two things, like a house does — a place to live, and a sign on the door. The place to live is hosting (we handle it). The sign on the door is a domain — like yourbiz.com. You don't have to pay for one. Your free site is at yourbiz.lanlan.site, which is a real, working web address. Plenty of small businesses use that and never go further.
If you do want your own dot-com, it's about ten dollars a year. We handle setting it up. You can also buy your domain somewhere else (Namecheap, GoDaddy, Porkbun are common options) and connect it — both work fine. But if you haven't bought one yet, we'd suggest buying it here — connecting a domain you bought here is one step; connecting one from somewhere else can be surprisingly fiddly (some registrars make it that way on purpose).
Q.04What does it actually cost?
yourbiz.lanlan.site is free. Your dot-com is about $10 a year. Make it mine is $15 a month, and only when you want what's in it (your dot-com connected, payments through Stripe, a blog, dynamic content, no Lanlan badge). The pricing page shows everything in plain words.
Q.05What's the difference between the quick way and the in-depth way?
Both are free. Both end with a real, live website. The quick way takes about 15 minutes — tell us what you do, we make smart guesses, your site is live. The in-depth way is a 30-minute conversation with our 3–4 AI persona Design Team about your business, audience, and voice — then we build from that. Start quick to see what happens. You can always do the in-depth version later.
Q.06Can I change things later?
Yes, anytime. Tell Claude what you want — “make the header bigger,” “add a prices page,” “warmer colors” — and it updates. There's also a dashboard if you'd rather click around without Claude.
Q.07What if I want to leave?
You take your site with you. It's plain HTML, CSS, and JavaScript — download it and host it anywhere. We don't charge a fee to leave. We don't make it hard.
Email us.
A real person reads every email — usually within a day.
support@lanlan.site